Forgot to follow this up after it happened… Almost immediately after sending this, they dared send me a customer satisfaction survey. I really like the bit where he first calls me Matt, then Arthur. Arthur?!!

I bet if I switched completely to Linux, the Visor would sync perfectly. Closed source = planned obsolescence. I wonder if Palm Desktop would run under Vista? Not that I have any intention of buying Vista. But looky here: “Palm Desktop on Vista”: – so no, the Palm is becoming even more untenable on Windows. How many Palm owners and Windows fans will shrug, give up, buy a WinCE system, and throw their Palm away?

This is pretty much what happened when Psion threw in the towel with consumer devices – see “The last computer manufacturer”: for a superb article on their history. I have a drawer of old PDAs, multiply this by the number of people I knew at the time who had them – and it adds up to a lot of hardware that was obsoleted by their manufacturer giving up. Would PsiWin run on Vista? “PsiWin on Vista”: says it can be made to work, but it’s not ideal.

This goes back to the reasons Richard Stallman started the free software movement – so he wouldn’t be hoisted by his provider…

Anyway, the wonderful “head stuck in the sand” response from Palm technical support….

Thank you for contacting Palm Technical Support. My name is XXXX and I will be attending to your concern on why your computer shows a blue screen when the Visor™ Pro is HotSync® to your computer.

Hi there, Matt. Some users have noticed that their desktop computer goes to the “blue screen” (known informally as “blue screen of death” or “BSOD”) when they begin a HotSync operation. This can happen for a number of reasons. Look over the items below, and see if any of them apply to your situation.

CPU uses Hyper-Threading Technology:

One cause of the “blue screen” can be that your desktop computer’s CPU uses Hyper-Threading Technology. At the time of writing, Hyper-Threading Technology is not suppported by Palm Desktop and HotSync Manager.

You may be able to address “blue screen” problems on dual- or multiple-CPU computers by setting the processor affinity for the HotSync process to CPU 0. Consult your desktop computer’s documentation to learn how to do this. Usually, the affinity adjustment can be made by right-clicking the HotSync.exe process in the Windows Task Manager process list.

Note: If you need help using a multiple-CPU computer, please contact the computer’s vendor or manufacturer.

Fast User Switching in Windows XP:

The Palm Desktop and HotSync Manager software do not support Fast User Switching under Windows XP. You may encounter the “blue screen” if you switch users via Fast User Switching. If you need further assistance or you are having trouble following the steps I gave you, please don’t hesitate to email us back again here at Palm Technical support and we are more than glad to help you in any way we can.

Windows Terminal Server or Windows Server Editions:

Terminal Server or Server Editions of the Windows operating system are not supported by Palm Desktop and HotSync Manager. If you’re using a Terminal Server or Server Edition of Windows, you may see the “blue screen” when you try to synchronize. We recommend synchronizing with a desktop computer that uses a standard supported version of Windows. Typically, the supported operating systems are listed on the side of your device’s box, or in its specifications.

Small note: Windows 98 SE is not a server edition. The SE stands for “Second Edition.” Windows 98 SE is compatible with most versions of Palm Desktop.

What else to do?

If you don’t fit the criteria above but are still seeing the “blue screen” every time you perform a HotSync operation, there is a possible temporary workaround. Reboot your computer. Then, perform the HotSync operation.

Thank you for your patience and understanding and for providing us with the opportunity to be of service to you. Please note that this case has already been forwarded to our technical and research team for review.

Should you need further assistance or if you have other concerns, just write us back and we’d be sure to respond at the soonest possible time.

Arthur, we want to make sure your issue will be resolved. If you need further assistance, please do not hesitate to contact us again. You can also find more information about Palm products, including troubleshooting articles and frequently asked questions at:

A Customer Satisfaction Survey will be emailed to you shortly. We hope you will take the time to provide us with feedback about your support experience as it will help us in our effort to continually improve our services.

Thank you for choosing Palm.


Palm Technical Support